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Knowledge that stays

Capture what your people already know, before it walks out the door.

Tacitous unlocks the power of collective knowledge. Retain the expertise of your workforce, break down silos and help every team make better decisions, with Communities of Practice, lessons learned and a living directory of expertise in one place.

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  • Designated Experts for every area of expertise
  • Critical Knowledge Retention
  • Backed by a practical KM Blueprint
KM methodology and software together Strategic partner of Knoco International Exportable knowledge graph Sign in with Microsoft, Google or email Governed, approval-based sharing

How it works

Everything starts with an expertise category

Discussions, Learnings, Knowledge Retention and Transfer records and other knowledge are linked to expertise categories, such as Finance, Legal or Fundraising. Each category has Designated Experts, who are notified about new discussions, Learnings and Knowledge Retention and Transfer records in their area so they can help.

Tenant administrators

Define categories and experts

Administrators set up the organisation’s expertise categories, assign Designated Experts to each one and choose whether experts receive expertise notifications.

Expertise categories administration with Send expertise notifications switched on and Designated Experts assigned to each category

Community managers

Tag the conversation

Every discussion topic is created under an expertise category, so the conversation is connected to the subject and the people who know it from the start.

Add topic form with a title, summary and a required expertise category

Designated Experts

The experts hear about it

When a discussion starts, a Learning is published or a Knowledge Retention and Transfer record is published for the organisation in their category, Designated Experts are notified so they can step in, steer and help. They only hear about what they can access, and can mute a category.

Notifications telling a Designated Expert about a new Learning and a new discussion in their area of expertise

Everyone

It all connects

The category’s page on the Expertise Map brings together its experts, Learnings, other knowledge, communities and library resources.

Expertise Map Relationships view for Knowledge Management listing its Designated Experts

How we do it

You have the knowledge. We have the solution.

Most knowledge tools give you somewhere to put documents. Tacitous combines Knowledge Management methodology, purpose-built tools and hands-on support, so your Subject Matter Experts collaborate, capture what they know and keep it in the organisation.

01

A practical Blueprint

A structured approach to Knowledge Management that gets you to value faster, with less trial and error.

02

Tailored to you

We adapt the platform and the Blueprint to your organisation, your culture and the way your people already work.

03

Focus on people

Your people capture lessons learned, retain critical knowledge, share best practice and grow Communities of Practice.

The result: better decisions, faster onboarding and a more knowledgeable, engaged workforce. More about Tacitous

Pathway to Expertise

A pathway to the knowledge and people you need.

Tacitous helps people discover relevant expertise, connect with knowledgeable colleagues and access the lessons, practices and communities that support their work. By linking people with organisational knowledge, Tacitous makes expertise easier to find, share and reuse.

Expertise Map Relationships view for Knowledge Management, listing people, knowledge and communities connected to the subject

Pathway to Expertise

Expertise Map

Browse governed expertise categories and see the people, knowledge, communities, organisations and library resources connected to each one.

Why it matters: Find the right expert or existing knowledge on a subject in one place, instead of asking around.

  • Relationships, Map and Constellation views of the same subject
  • Designated experts shown because of an explicit expertise assignment
  • Learnings, After Action Reviews, decisions, Peer Assists, ideas, library items and events grouped by category
  • Export a category as a semantic knowledge graph in JSON-LD, Turtle or N-Triples

Connects with

ConstellationExpert profiles and people directory
See the journey: Everything starts with an expertise category
Explore every feature

Critical Knowledge Retention

When experienced people leave, their knowledge shouldn’t leave with them.

Knowledge Retention and Transfer guides a structured conversation, from a Role Introduction and Conversation Points to a Closing Question with advice for successors, and connects what is captured to the right areas of expertise.

Protect critical knowledge

Business benefits

Keep critical knowledge where it belongs: inside your organisation

Encourage communities around shared interests and turn individual experience into shared intelligence.

Sectors we work with

EnergyGovernmentNuclear and high-riskEngineeringNGOs and foundationsProfessional associations
  1. 1

    Better decisions

    Give every team access to the organisation’s collective experience at the moment a decision is made.

  2. 2

    Answers in minutes

    Find the knowledge, or the person who holds it, without hunting through inboxes and shared drives.

  3. 3

    Less cost and rework

    Turn repeated procedures into policies, SOPs and templates so nobody solves the same problem twice.

The KM Blueprint

A virtuous circle of knowledge

How Tacitous turns everyday conversations into learnings and innovation, and back again.

  1. 01

    People

    Know your colleagues by role, skills, experience and interests, and connect them with like-minded peers.

  2. 02

    Conversations

    People meet, build trust and have work-related conversations.

  3. 03

    Collaborate

    Conversations become collaboration: solving a problem or improving an idea together.

  4. 04

    Communities

    Communities form around critical business areas, with experts on hand to guide and govern.

  5. 05

    Learnings

    Lessons learned and best practices become visible, building momentum and consensus.

  6. 06

    Innovation

    Learnings drive continuous improvement and innovation, shared back to keep everyone aligned.

Read about the KM Blueprint

Ready for AI

AI is only as useful as the knowledge behind it.

Without knowledge architecture, AI simply scales confusion faster. Data tells you what happened. Knowledge explains why. Communities help decide what to do next. Tacitous helps you build the trusted foundation of validated lessons, expertise and provenance that AI depends on.

Knowledge Management and AI
DataContextExperienceLessons= Institutional intelligence

FAQ

Questions we are often asked

Can Tacitous be hosted on-premise?

Tacitous Next is delivered as a cloud service. If your security requirements call for private or on-premise hosting, talk to us about the options.

We already have a platform. Can you help us implement it?

Yes. We help through training, mentoring and KM champion support, whatever technology you use.

What else do we need to start using Tacitous?

Your people can sign in with their Microsoft, Google or email accounts, so you can start straight away. We can help with implementation and adoption.

Can you provide KM consultancy?

Yes, including strategy, mentoring, training and KM champion support, together with our partner Knoco International.

Can we licence your KM Blueprint?

Yes. We are open to collaboration and licensing arrangements.

Our organisation works in many languages. Can you help?

Yes. Tell us which languages your teams work in and we will discuss how best to support them.

Can Tacitous work with our other systems?

The Expertise Map can be exported as a semantic knowledge graph, for example in Turtle format, for use in other tools. Talk to us about any other integrations you need.

Can you develop a KM system for us?

Yes. We can help with your organisational structure, build on your existing on-premise skills and mentor your staff.

How is Tacitous priced?

Pricing starts from a 500 user band, including implementation and one year of initial consultancy, and scales with your organisation.

Press

Latest news and perspectives

All articles
Partnership

Tacitous announces strategic partnership with Knoco International

Knoco brings world-class KM expertise, methodology and training. Tacitous brings the digital platform and implementation approach.

Read article AI

Why knowledge needs a trust layer in the age of AI

AI can draft reports in seconds. The harder question is whether the knowledge behind them can still be trusted.

Read article Public sector

The hidden wealth of nations: a Tacitous perspective

A nation’s real strength lies in what it knows and remembers, not only in what it builds.

Read article

Keep the knowledge that makes you great.

Talk to us about your knowledge challenges. We will show you the platform and how the Blueprint fits your organisation.

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