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Explore Tacitous Next

See how knowledge moves through Tacitous Next.

Tacitous doesn’t simply store knowledge. It connects knowledge, people and expertise so that organisations can put what they know to work. Choose a capability to see the real screen behind it, or follow a piece of knowledge from first idea to reuse.

How it works

Everything starts with an expertise category

Discussions, Learnings, Knowledge Retention and Transfer records and other knowledge are linked to expertise categories, such as Finance, Legal or Fundraising. Each category has Designated Experts, who are notified about new discussions, Learnings and Knowledge Retention and Transfer records in their area so they can help.

Tenant administrators

Define categories and experts

Administrators set up the organisation’s expertise categories, assign Designated Experts to each one and choose whether experts receive expertise notifications.

Expertise categories administration with Send expertise notifications switched on and Designated Experts assigned to each category

Community managers

Tag the conversation

Every discussion topic is created under an expertise category, so the conversation is connected to the subject and the people who know it from the start.

Add topic form with a title, summary and a required expertise category

Designated Experts

The experts hear about it

When a discussion starts, a Learning is published or a Knowledge Retention and Transfer record is published for the organisation in their category, Designated Experts are notified so they can step in, steer and help. They only hear about what they can access, and can mute a category.

Notifications telling a Designated Expert about a new Learning and a new discussion in their area of expertise

Everyone

It all connects

The category’s page on the Expertise Map brings together its experts, Learnings, other knowledge, communities and library resources.

Expertise Map Relationships view for Knowledge Management listing its Designated Experts

Capabilities

Everything in the Knowledge & Expertise Hub, grouped by what it helps you do

Every screen is from Tacitous Next, captured from a local build with fictional demonstration people and content. Select an image to see it full size.

Expertise Map Relationships view for Knowledge Management, listing people, knowledge and communities connected to the subject

Pathway to Expertise

Expertise Map

Browse governed expertise categories and see the people, knowledge, communities, organisations and library resources connected to each one.

Why it matters: Find the right expert or existing knowledge on a subject in one place, instead of asking around.

  • Relationships, Map and Constellation views of the same subject
  • Designated experts shown because of an explicit expertise assignment
  • Learnings, After Action Reviews, decisions, Peer Assists, ideas, library items and events grouped by category
  • Export a category as a semantic knowledge graph in JSON-LD, Turtle or N-Triples

Connects with

See the journey: Everything starts with an expertise category

Knowledge journeys

Follow knowledge from experience to reuse

Step through the workflows exactly as they run in the application, including who takes each step.

Lessons Learned and Best Practices

From an experience worth sharing to a reviewed, reusable Learning that keeps improving.

Step 1 of 4

Share a Learning

Any member

Choose Lesson Learned or Best Practice, tag an expertise category and record the description, background and recommendation. A checklist shows what is still needed to submit.

Share a Learning editor with Lesson Learned and Best Practice types and the Before you submit checklist

Promote a discussion to a Learning

A good answer in a community becomes a Lesson Learned or Best Practice that outlives the thread.

Step 1 of 4

A question in a community

Any community member

A member asks how to hand over supplier knowledge before a planner retires. Colleagues reply with what has worked for them.

Community discussion asking how to hand over supplier knowledge, with three replies from colleagues

Connecting people, expertise and knowledge

Every Learning, record, profile and community is tied to governed expertise categories, so one question leads to the people and knowledge behind it.

Step 1 of 4

Start from a person

Any member

Profiles show the expertise categories someone is designated in, their skills and the topics they are happy to be asked about.

Profile showing designated expertise, skills and Ask Me About topics

Critical Knowledge Retention

A structured way to capture the experience, practical judgement, insights and advice of people approaching retirement or moving into different roles.

Step 1 of 3

Set up the conversation

Interviewer, often a KM lead or manager

Record the person contributing knowledge, their role, the date and one to three expertise categories, and choose whether the record is restricted or visible to the organisation.

New Knowledge Retention and Transfer record with contributor, role title, expertise categories and audience

Expertise relationships

How people, expertise and knowledge connect

Modelled on the Constellation in Tacitous Next. Each governed expertise category is sized by what is connected to it. Choose one to see its designated experts, Learnings, other knowledge, communities and library resources, then choose a person to trace every category they are designated in.

Sarah MitchellDavid ChenPriya NairMichael ThompsonAmina HassanJames WalkerStart retention c…Record the except…Handing over supp…Knowledge Sharing…Retention intervi…Knowledge ManagementProject & Operations ManagementDigital Transformation & AIPeople & Organisational DevelopmentInnovation & Continuous ImprovementCompliance
  • Designated expert
  • Learning
  • Other knowledge
  • Community
  • Library resource

Expertise categories

Illustrative data using fictional demonstration people. In the application, the Expertise Map also offers Relationships and Map views, and can export the knowledge graph as JSON-LD, Turtle or N-Triples. See the real Constellation.

Structured Knowledge Management forms

A consistent structure for every kind of knowledge

Every form is tagged with expertise categories. After Action Reviews, decisions, Peer Assists, ideas and Knowledge Cafés also appear on the Expertise Map alongside the people who know the subject.

  • Knowledge Retention and TransferA guided conversation that captures experience, practical judgement and advice before someone changes role or leaves.
  • After Action ReviewWhat a team intended, what happened and what it will do differently, so completed work informs the next.
  • Decision and RationaleWhy a significant decision was made, the alternatives considered and where it applies.
  • Innovation / IdeasShare an early idea for improvement. Members can rate published ideas to show interest.
  • Knowledge CaféThe insights, critical issues and closing questions from a facilitated Knowledge Café conversation.
  • Peer AssistAdvice from experienced colleagues before significant work, and what the requesting team decided to do.
  • Expert Practice NoteWhat to notice in a recurring situation, how to approach it, its limits and when to seek further advice.

Lessons Learned and Best Practices are captured as Learnings, with their own review and reuse workflow. See the Learning journey

See it with your own knowledge in it.

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