Fragmented knowledge
What people know is spread across inboxes, drives, chat threads and individual memory.
About Tacitous
Built by people who understand Knowledge Management
Tacitous was created around a simple belief: organisations already possess enormous amounts of valuable knowledge, but too much of it remains locked inside people’s heads, scattered across systems or lost when experienced employees leave.
Our approach brings together Knowledge Management methodology, practical experience and purpose-built technology to help organisations identify expertise, retain critical knowledge and turn what their people know into lasting organisational capability.
Our mission
Help organisations preserve critical knowledge, connect people to expertise, share what works and continuously improve.
Why Tacitous exists
Most organisations know more than they can use
The knowledge that keeps an organisation running is rarely written down in one place. Without a deliberate approach, it erodes quietly.
Employee turnover
When experienced people retire, resign or move roles, their experience often leaves with them.
Lost institutional memory
Organisations forget why decisions were made and what was learned the last time.
Repeated mistakes
Teams rediscover solutions and repeat errors that others have already worked through.
Hidden expertise
It is hard to find out who knows about a topic, especially across sites, teams and partners.
More than a software platform
Methodology, tools and support, working together
Collaboration tools on their own rarely change how an organisation learns. Tacitous combines the methodology with the technology and the people to help you put it into practice.
- Knowledge Management methodology and strategy
- A structured KM Blueprint
- Purpose-built Knowledge Management tools
- Communities of Practice
- Expertise mapping and knowledge discovery
- Knowledge retention and organisational learning
- Consultancy, implementation and development support
Our experience
Shaped in knowledge-intensive organisations
Tacitous draws on practical experience of Knowledge Management in organisations where expertise is hard to replace, including energy, major projects, government and high-risk industries. That experience shapes both the Blueprint and the tools.
Our approach
People, processes, knowledge and technology
Knowledge Management works when all four are in balance. Technology alone does not create a learning organisation, and good intentions alone do not scale.
People
Knowledge starts with people. We help you understand who knows what and connect them with those who need it.
Processes
Simple, repeatable KM processes, such as After Action Reviews and retention interviews, make capture part of everyday work.
Knowledge
Lessons, practices and decisions are structured, validated and kept current so they can be trusted and reused.
Technology
Tacitous Next supports the people and processes, rather than asking them to fit around the software.
Ethics and governance
Speak up
Tacitous is a member of the I Blow The Whistle platform. If you have an ethical concern about Tacitous, you can report it confidentially through their independent reporting service.
Keep the knowledge that makes you great.
Talk to us about your knowledge challenges. We will show you the platform and how the Blueprint fits your organisation.